Refund policy

Returns and Refunds:

All Digital Collections: Due to the digital nature of these products, all purchases are final-- there will be no exchange or refund.

Refused deliveries and customs fees:

Customers are responsible for customs duties, import taxes, and carrier clearance fees that are not collected at checkout. If you refuse delivery or decline to pay these charges and your order is returned to us, any eligible refund will be processed after we receive and inspect the returned items. Returned items must arrive unused, undamaged, and in their original packaging to qualify for a refund, subject to applicable law. Once we receive and inspect the returned order, we’ll notify you of its refund eligibility and any deductions for original shipping or return-related fees charged to us.

To the extent permitted by applicable law, the refund will exclude the original shipping cost and any return shipping, customs, or carrier fees charged to us as a result of the refusal. Refusing delivery does not guarantee that the parcel will be returned to us. If it is abandoned or destroyed by customs or the carrier, a refund may not be available.

If your refund is approved, it will be issued to your original payment method. Please contact us before arranging a return, as refusing delivery does not guarantee that the parcel will reach us.

This does not limit your statutory consumer rights.

General Returns:

To request a return, contact us within 30 days of receiving your order. Please include your order number and the items you wish to return. Returns must be approved before being sent back.

Items must be unused, in their original condition, and in their original packaging. Customers are responsible for return shipping costs for change-of-mind returns. We recommend using a tracked shipping service.

Once we receive and inspect your return, we’ll notify you whether your refund is approved. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund. Original shipping charges are non-refundable for change-of-mind returns, except where required by law.

If your item arrives damaged, defective, or incorrect, please contact us promptly with your order number and photos so we can help resolve the issue.

This policy does not limit your statutory consumer rights.

Thank you.